Job description
Come join Harris Lawn & Landscape, one of the fastest growing companies in the landscape/hardscape industry, as our new Landscape Account Manager. Since our founding in 2017, we have been dedicated to providing industry-leading quality of service to the greater Worcester area. Our award-winning services are made possible by our employees’ passion and dedication to their craft.
As a Landscape Account Manager, you will be responsible for driving new business development and creating long-term growth strategies to target new markets and opportunities. You will work closely with our team to present business and product offerings to prospects, and close new business and customers. With our commitment to long-term client relationships built on trust and results, we are excited to offer this opportunity to an experienced sales professional motivated by expanding business opportunities and rapid growth.
Are you an experienced sales professional who thrives in a fast-paced work environment? Do you have a proven track record of exceeding sales goals while selling landscape design and maintenance services? Are you skilled in building and maintaining strong relationships with clients, working closely with a design team to ensure exceptional customer satisfaction, and providing long-lasting solutions that evolve with clients’ changing needs and lifestyles? If you answered yes, then you may be the right fit for the position.
Requirements:
- 3+ years of new business development experience
- 3+ years of residential landscape sales
- Highly motivated and detail-oriented individual who is self-driven
- Excellent time management skills with the ability to prioritize and multitask effectively
- Proven ability to build and maintain long-term client relationships
- Excellent verbal and written communication skills, with strong presentation skills
- Strong knowledge of internet search technologies and ability to identify decision-makers and source prospects
- Experience overseeing daily business operations, creating and refining processes for high-growth companies
- Familiarity with CRM program and estimating software
- Proficient in Excel, PowerPoint, Word
- Ability to adapt to a rapidly changing business landscape, with proven problem-solving abilities
- Strong plant identification and turf knowledge
- Clean RMV driving record, and valid drivers license.
- Authorized to work full-time in the US
- Ability to work flexible hours to meet both seasonal demands and deadlines
Bonus Points:
- Bachelor’s degree in Ag business, Horticulture, Ag science, Landscape Maintenance, Agronomy, Floriculture, Forestry, Plant and Soil Science, Environmental Design, Turf Grass or Landscape Architecture
- MCLP and MCH certifications
- Knowledge of Service Autopilot CRM
- Local knowledge and contacts in one or more market segments preferred
- Working experience with social media (LinkedIn, Facebook, Instagram, Twitter)
- Bilingual (Spanish) is a plus
Key Responsibilities:
- Develop and maintain relationships with new and existing residential customers, offering expert advice and guidance on large construction landscape projects and small maintenance work.
- Build and train a high-performing production team, ensuring that projects are completed on time and in accordance with safety, quality, and profitability standards. Manage and motivate maintenance crews.
- Manage production for our services, maintaining accurate schedules and job notes to ensure seamless delivery of services that meet customer expectations.
- Regularly visit job sites to direct work, identify teachable moments with crews, and ensure customer satisfaction. Address and resolve customer concerns by developing solutions.
- Direct job site activities, including coordinating workflow, hands-on work, and operating equipment. Train and develop all field employees. Ensure safety for employees, customers, and the general public.
- Sell enhancement services to improve site conditions and coordinate with other divisions to ensure successful completion of enhancement work on budget and on time.
- Master company-wide software (Service Autopilot) to create work tickets, estimates, and schedules for crews.
- Identify and present business and marketing opportunities to company management. Research emerging trends and recommend new company offerings to satisfy customer needs.
- Act as a liaison between customers, clients, and the company to ensure timely collections if needed.
- Promote the Harris name, brand, and culture with honesty, integrity, and ethical behavior.
- Develop and manage strategic partnerships to grow the business.
Benefits:
- Competitive pay
- Matching 401k program
- Health insurance
- Paid time off
- Employee assistance program
- Weekly checks
- Safe working environment
- Paid training programs
- Energetic work environment